Imaging the E5000 Series PSA

Requirements

• Technician PC with a Windows OS
• USB flash drive with between 16GB and 32GB* capacity

Create Factory Recovery USB Stick

1. Download a USB stick image from Senstar to the Technician PC - the file will be a zip archive
2. Create or locate a temporary folder on the Technician PC on a drive with at least 10GB of free space
3. Extract the zip archive to the temporary folder
4. Insert a USB flash drive
   Note: The USB drive will be formatted. All its contents will be lost.
5. Open Command Prompt as Administrator inside the temporary folder (or cd into the temporary folder)
   • Browse to the temporary folder in File Explorer
   • Select File > Open command prompt > Open command prompt as administrator
6. Run:
   MakeFactoryRecoveryUSB.cmd X:
   (where X is the drive letter of the USB drive)
   Note: This script may take a long time to complete as it will be writing a lot of data to the USB drive.
7. Eject the USB drive in File Explorer
   • Select the USB drive
   • Select Manage > Eject

Load Image onto E5000 Series PSA

1. Insert the USB drive into the system
2. Power-on the system
3. Wait for WinPE to boot and start running the Setup tool
4. The Setup tool will automatically prepare and image the system drives
5. After the Setup tool completes the system will shutdown
6. Remove the USB drive
7. Connect the system to a network with internet access: An internet connection is required to license Symphony unless a license and data file have been downloaded from Senstar Xnet and placed in C:\Licenses. Note: Even with local license and data files, the system must still be connected to a network with a DHCP server and able to get an IP address or final setup will fail due to a limitation of Symphony Setup Wizard.
8. Power-on the system, it will boot into Windows and finish setup. This will take several minutes.
9. When the Windows desktop appears, setup is not done. Approximately 10-20 seconds later a configuration app will launch and complete the setup of Symphony. The app reports its progress step-by-step and closes when done. The system is then ready to use.
10. To verify Symphony was setup successfully:
    • Open Start > Senstar Symphony > Symphony Client
    • Open Server Configuration
    • Login with Username/Password: Admin/Admin
    • Select tab: Licenses
    • Verify the number of licenses for Per Camera Licenses is correct

* You can use a drive larger than 32GB but you will need to modify MakeFactoryRecoveryUSB.cmd to format the drive using exFAT instead of FAT32. The maximum parition size for FAT32 is 32GB. Open MakeFactoryRecoveryUSB.cmd in a text editor and replace fs=fat32 with fs=exFAT.